Allworx Server Información técnica

Busca en linea o descarga Información técnica para Servidores Allworx Server. Allworx Server System information Manual de usuario

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Pagina 1 - System Administration Guide

Allworx System Administration Guide

Pagina 2

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 3 - Table of Contents

System Administration Guide 4. Select add a connection attempt, if none are available. 5. Under First connection attempted (or any of the connecti

Pagina 4

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 5

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 6

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 7 - 1.3 Allworx

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 8

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 9

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 10 - 3 Configuring a New Allworx

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 11 - 4 Upgrading Server Software

System Administration Guide 4 Upgrading Server Software The software on the Allworx server is upgradeable. Before performing an upgrade, be aware t

Pagina 12

System Administration Guide performance of your Internet connection, this will take awhile (as of this writing, the download is about 32M bytes). Af

Pagina 13 - Step 2: Activate the Update

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 14 - 5 Network Configuration

System Administration Guide 5 Network Configuration The Allworx server provides powerful and flexible network infrastructure capability. Much of thi

Pagina 15 - Allworx server

System Administration Guide 5.1 Network Mode: Standard Router When the network mode is set to Standard Router, the logical network capability is as s

Pagina 16

System Administration Guide 5.2 Network Mode: LAN Host When the network mode is set to LAN Host, the logical network capability is as shown in the di

Pagina 17

System Administration Guide 5.3 Network Mode: NAT/Firewall When the network mode is set to NAT/Firewall, the logical network capability is as shown

Pagina 18

System Administration Guide For example, a web server at port 80 is on a PC at 192.168.101.9. This is on the LAN. To permit access to this web

Pagina 19

System Administration Guide 5.4 Network Mode: NAT/Firewall with DMZ When the network mode is set to NAT/Firewall with DMZ, the logical network capab

Pagina 20 - Example 1: Secure Firewall

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Pagina 21 - Party Email Server

System Administration Guide Note: The checkboxes are for specific Allworx services. They are convenience shortcuts to filling in the form abo

Pagina 22 - 6 Adding Handsets

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 23

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 24

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 25 - 6.3 Testing Phones

System Administration Guide Select the phone model and fill in the required fields. 6.1.2.1 Plug-and-Play Phones If the phone is one of the suppo

Pagina 26 - 7.2 Configuration

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 27

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 28

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 29 - Enterprise Dialing Feature

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 30

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 31

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 32 - 8.1 Introduction

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 33 - 8.5 Multi-Site Extensions

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 34 - IP Phones

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 35 - 9.3 View Configuration

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 36

System Administration Guide 9 Configuring Allworx IP Phones 9.1 Introduction To configure Allworx IP phones, go to the SIP Handsets section of the Ph

Pagina 37

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 38 - 9.6 Phone Options

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 39

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 40

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 41 - 9.7 Configuration Templates

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 42

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 43

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 44 - 10.1 Introduction

System Administration Guide Enable Auto Retrieve Calls – When the phone is on the hook and a call is on hold, then when the phone is taken off hook,

Pagina 45 - 10.2 Configuration

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 46

System Administration Guide When you click the Save button, a pop-up window prompts you to enter the description for the new configuration. Aft

Pagina 47

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 48

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 49

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 50 - Background Information

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 51

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 52 - Defining Service Groups

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 53

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 54

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 55 - 12.1 Access Mechanisms

System Administration Guide 11.1.4 Exceptions Dialing Rules and Service Groups are only used for Call Appearance calls, not for Line Appearance calls

Pagina 56 - 12.2 Access Examples

System Administration Guide 11.3 Defining Service Groups Enter a Description for this service group. Then, move the individual services require

Pagina 57

System Administration Guide 11.4 Configuring Home Area Code And All Other Area Codes Configuration Steps 1. Enter your Home Area Code and set t

Pagina 58 - 13.1 How to Create a Backup

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 59

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 60 - 13.2 How to Restore Data

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 61

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 62

System Administration Guide 13 Backing up and Restoring Data It is a good idea to back up your Allworx server data. In the event of a server failure

Pagina 63

System Administration Guide 13.1.2 Configuring Backups on the Allworx Server Backups are initiated from the Allworx Server and require a destination

Pagina 64

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 65 - 14.2 Allworx

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 66 - 14.3 Remote Allworx

System Administration Guide 2. On the Allworx server side, you need to restart the server system into Safe Mode. This can be done via the web a

Pagina 67

System Administration Guide 4. In the OfficeSafe section of the screen, enter the IP Address of OfficeSafe PC that is plugged into the server’s

Pagina 68

System Administration Guide 9. When the Allworx server has restarted, reconnect your LAN devices and log in to the server. 10. Verify that the data

Pagina 69

System Administration Guide The full path of the export destination will be <Export Folder>\<Export Name>; in the above example the desti

Pagina 70

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 71 - 14.4 Remote 3

System Administration Guide As instructed on the page, enter the firewall’s public IP address in the Public IP Address field. Furthermore, the fire

Pagina 72 - 15 Call Routing

System Administration Guide The Plug ‘n’ Play Secret Key is what should be entered into the phone. After entering these two parameters into the ph

Pagina 73

System Administration Guide By Default, the checkbox is selected and all audio traffic goes through the Allworx server. This typically requires no

Pagina 74 - View and Change a Call Route

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 75

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 76

System Administration Guide ο Edit Gateway IP – Gateway IP address that corresponds to the static IP address of the remote site. 5. Port forward

Pagina 77

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 78 - Outside Line Call Routing

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 79

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 80

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 81 - 16.1 Example Configuration

System Administration Guide Click on the View Call Routes link of the extension you want to change. Note: Each presence has its own set of cal

Pagina 82 - 17.1 Create a DID Block

System Administration Guide Most of the configuration options on this page should be comprehensible after reading the Call Routing Concepts sectio

Pagina 83 - 17.3 Create the DID Lines

System Administration Guide 15.3 Changing a User’s Presence Setting 15.3.1 Changing Presence via an Allworx IP Phone A user’s presence can be chang

Pagina 84

System Administration Guide 15.4 Outside Line Call Routing Outside lines (of any type: CO Line, DID Line, SIP Proxy, SIP Gateway, or a Digital Line)

Pagina 85 - 18.1 Web Sites

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 86 - 18.3 External FTP Site

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 87 - 19 Auto Attendant

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 88

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 89

System Administration Guide 17 Direct Inward Dialing (DID) Direct inward dialing (DID) is a service offered by a local telephone company that provid

Pagina 90

System Administration Guide Find the Plan parameter value in the Direct Inward Dial Routing Plans section on the Phone System / Outside Lines page.

Pagina 91

System Administration Guide Click on New DID Line for each port where a DID trunk line is plugged in. The Number of digits sent by CO to iden

Pagina 92 - 20.1 Configuring a Queue

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 93

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 94

System Administration Guide 19 Auto Attendant With older phone systems, every office needed someone who answered the phone, routed calls, and took me

Pagina 95

System Administration Guide Prompts are messages from the Auto Attendant that gives the caller instructions and Features are tasks that the Auto A

Pagina 96

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 97

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 98

System Administration Guide The same procedure can be followed for any of the outside lines, including SIP Gateways and SIP Proxies. 19.3 How t

Pagina 99 - 21 Call Monitors

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 100 - IP Phone

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 101

System Administration Guide The system supports 10 queues. To configure a queue, click the Modify link. Then click the change link on the queue

Pagina 102

System Administration Guide 20.1.1 Managing Custom Queue Message Content The server comes with default messages for the initial greeting when a call

Pagina 103 - 22 Parking Orbits

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 104

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 105

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 106 - 23.2 Paging Zone Names

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

Pagina 107 - 24 Abbreviations

System Administration Guide 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2007 InSciTek Mi

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