Allworx 6x manuales

Allworx 6x Guía de usuario (141 paginas)

Marca: Allworx | Categoria: Software | Tamaño: 2.39 MB |

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System Administrator’s Guide

1

Table of Contents

3

1 Introduction

7

1.2 Purpose

7

1.3 Allworx

7

Feature Comparison

8

3 Configuring a New Allworx

11

3.1 Feature Keys

11

4 Upgrading Server Software

14

Activating Server Software

16

5 Network Configuration

17

Allworx server

18

Example 1: Secure Firewall

23

-Party Email Server

24

Modifying Internal Dial Plan

27

6.3 Multi-site Calling

28

7 Adding Users

29

7.1.3 Modifying Users

30

8 Adding Handsets

33

8.1.2 Plug-and-Play Security

34

8.1.3 Manual Add

35

8.2 Analog Phones

36

8.3 Testing Phones

37

9 Configuring Allworx

38

IP Phones

38

9.3 View Configuration

39

9.4.1 ACD Appearance PFK

40

9.4.3 Call Appearance PFK

41

9.4.4 Emergency Alert PFK

41

9.4.5 Call Monitor PFK

41

9.4.6 Call Supervision PFK

42

9.4.7 Day-Night Mode PFK

42

9.4.8 Function PFK

42

9.4.9 Line Appearance PFK

42

Call Assistant Appearances

44

Handset Preference Groups

45

9.7 Handset Templates

51

9.8 Phone Web Administration

53

10 Outside Lines

55

10.2 Allworx Port Expanders

55

10.3 Fax Server Support

57

SIP Proxies and SIP Gateways

58

10.4.1 Configuration

59

10.5 Digital Lines

63

10.5.1 Configuration

65

11.1.1 Dialing Rules

70

11.1.2 Home Area Code

70

11.1.3 Service Groups

70

11.1.4 Exceptions

71

11.3 Defining Service Groups

72

11.4 Configuring Area Codes

73

Remote Sites as Services

74

Dialing Privileges Groups

74

11.6.1 Toll Restrictions

75

12 Unified Messaging

77

12.1 Access Mechanisms

77

12.1.3 POP3 Client

78

12.1.4 IMAP Client

78

12.2 Access Examples

79

12.2.4 Example 4

80

13.1 How to Create a Backup

81

13.2 How to Restore Data

84

13.4.1 Export Backup Files

87

13.4.2 Import Backup Files

88

14.2 Allworx

89

Setting Up Remote Allworx

90

Devices

90

-Party Firewall

91

15 Call Routing

96

15.1 Basic Routing

96

15.2 Multiple Destinations

97

15.4 On Busy Routing

98

15.5 Follow-Me-Anywhere

98

15.6 Caller ID Based Routing

99

15.7 Day & Night Routing

100

Outside Line Call Routing

101

16 Follow-Me-Anywhere

103

17.1 Notification Mode

105

17.2 Escalation Mode

105

18 Key System Behavior

107

18.1 Example Configuration

107

19.1 Create a DID Block

108

19.3 Create the DID Lines

109

20 Emergency Support

111

20.2 Emergency Alerts

113

21 Call Supervision

115

22 Day-Night Mode

116

23 Auto Attendant

117

24 Call Monitors

123

25 Parking Orbits

127

26.2 Paging Zone Names

129

27 Dual Language Support

131

27.2 Language Settings

132

27.2.2 Remote Allworx

133

27.2.3 Call Appearances

133

27.2.4 Call Applications

134

27.3 Custom Messages

135

27.4 Configuration Examples

135

29 Abbreviations

140

WAN – Wide Area Network

141

Allworx 6x Guía de usuario (228 paginas)

Marca: Allworx | Categoria: Software | Tamaño: 2.86 MB |

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Allworx®

1

Server Administrator’s Guide

1

Release 7.5

1

Page ii

4

Table of Contents

5

Page iv

6

Page vi

8

Page vii

9

Revised: April 9, 2013

10

Page viii

10

1 Introduction

11

2.1 User Roles

15

2.2 Role Permissions

17

Page 10

20

Page 11

21

Page 12

22

Page 13

23

Page 14

24

Page 15

25

Page 16

26

Page 17

27

3.1 Setting the Time

29

3.3 Feature Keys

30

Feature Key Description

31

Key 6x 24x 48x

31

4 Upgrading Server Software

33

Page 24

34

Page 25

35

Page 26

36

5 Network Configuration

37

Page 28

38

Allworx server

39

Page 32

42

Page 33

43

Page 35

45

Page 36

46

Page 37

47

Page 38

48

Page 39

49

7.1.3 Functions Not Changed

51

Page 42

52

Page 43

53

7.2 Important Notes

54

7.3 Multi-site Calling

54

8 User Passwords

55

Page 46

56

8.2 Users

57

Page 48

58

9 Adding Users

59

9.2 User Template Settings

61

Section Setting

62

9.3 Modifying Users

63

Page 54

64

10 Adding Handsets

65

10.1.2 Static IP Addressing

66

10.1.3 VLAN Settings

66

Page 57

67

Page 58

68

Page 59

69

Profile Description

70

10.1.7 Plug-and-Play

71

Option Description

72

Page 63

73

10.2 Reach Handsets

74

10.4 Generic SIP Phones

76

10.5 Analog Phones

76

10.6 Testing Phones

77

Page 68

78

Page 69

79

Page 70

80

11.1 View Configuration

81

Page 73

83

Page 74

84

Page 75

85

Page 76

86

Page 77

87

Page 78

88

Page 79

89

Templates

90

Page 81

91

Page 82

92

Page 84

94

Page 85

95

Page 86

96

Page 87

97

Page 88

98

11.8 Handset Templates

99

Page 90

100

Page 91

101

Page 92

102

Page 93

103

Page 94

104

12 Shared Call Appearance

105

Page 96

106

Appearance feature

107

12.3 Call Routes

108

12.4 Phone LED Indicators

108

12.5 Outbound Call

108

Page 99

109

Appearance calls

110

13 Outside Lines

111

13.2 Fax Server Support

112

SIP Device Description

113

13.3.1 Configuration

114

Advanced Settings*

115

Page 106

116

VoIP Settings*

117

Page 108

118

Page 109

119

13.4 Digital Lines

120

13.4.4 NFAS Support

121

Signaling (CAS) Support

121

13.4.6 Data Support

122

13.4.7 Restrictions

122

13.4.8 Configuration

122

Parameter Description

123

Page 114

124

Page 115

125

Page 116

126

Page 117

127

13.5 Allworx Port Expanders

128

Options Description

129

Call route Description

130

Page 121

131

13.7 Anonymous Call Handling

132

14.1 Dialing Rules

133

14.2 Service Groups

134

14.3 Defining Service Groups

135

14.4 Configuring Area Codes

136

Page 127

137

14.6 Audit Pin Codes

138

Page 129

139

14.8 Toll Restrictions

140

Restrictions

141

Page 132

142

15 Unified Messaging

143

15.2.2 POP3 Client

144

15.2.3 IMAP Client

145

Page 136

146

Page 137

147

Page 138

148

Page 139

149

Page 140

150

Page 141

151

Page 142

152

Page 143

153

Page 144

154

Page 145

155

BLF 2088 2088 UDP

156

SIP 5060 5060 UDP

156

Page 147

157

Page 148

158

18 Adding Extensions

159

Page 150

160

18.3 Multiple Destinations

161

18.5 On Busy Routing

162

18.6 Follow-Me-Anywhere

162

18.8 Hot Desk Routing

164

18.11 Speed Dial Numbers

165

Page 156

166

19 Follow-Me-Anywhere

167

19.4 Quick Transfer

168

20.1 Notification Mode

169

20.2 Escalation Mode

170

21 Key System Behavior

171

Page 162

172

Page 163

173

Page 164

174

23 Emergency Support

175

Page 166

176

Page 167

177

23.4 Emergency Alerts

178

Status Pressing the PFK

179

Page 170

180

24 Call Supervision

181

Page 172

182

25 Business Schedules

183

Page 174

184

25.1.1 Assigning Schedules

185

Page 176

186

25.2 Greetings

187

Page 178

188

Page 179

189

25.4 Call Routing Modes

190

26 Auto Attendants

191

Page 182

192

Page 183

193

26.4 File Format Conversion

194

Page 185

195

Page 186

196

Page 187

197

Page 188

198

27 Call Monitors

199

Page 190

200

Page 191

201

Page 192

202

28 Parking Orbits

203

Page 194

204

Page 195

205

Page 196

206

Page 197

207

29.2 Paging Zone Settings

208

30 Dual Language Support

209

Page 200

210

30.2 Language Settings

211

30.3 Call Appearances

212

30.4 Call Applications

212

30.5 Allow Language Change

213

30.6 Language Change Prompt

213

30.7 Configuration Examples

214

Page 205

215

Page 206

216

31.1 Export

217

31.2 Import

218

31.3 Important Notes

219

Page 210

220

32 Music on Hold

221

Page 212

222

Page 213

223

Page 214

224

33 Abbreviations

225

Page 216

226

Revised April 9, 2013

228

Allworx 6x Guía de usuario (228 paginas)

Marca: Allworx | Categoria: Software | Tamaño: 1.13 MB |

Inglés

Tabla de contenidos

Server Administrator’s Guide

1

Version 7.6

1

Contents

5

Revised: 11/22/13

10

1 Introduction

13

2.1 Home Screen

18

2.2.1 User Roles

19

2.2.2 Role Permissions

20

3.1 Set the Time

31

3.3 Feature Keys

32

2. Click Install

33

Feature

33

Key 6x 24x 48x

33

4 Upgrade Server Software

35

5 Configuring the Network

37

5.3 Network Mode: LAN Host

40

5.8 FTP File Transfer

47

7.1 Extension Length

51

7.2 Internal Dial Plan

54

7.3 Important Notes

55

7.4 Multi-site Calling

56

8 User Passwords

57

8.2 Users

58

8.2.2 Modify Users

59

9 Adding Users

61

9.1.2 Delete User Templates

62

9.2 User Template Settings

63

9.3 Add a New User

64

9.4 Modify Users

65

10 Adding Handsets

67

10.1.2 Static IP Addressing

68

10.1.3 VLAN Settings

69

10.1.6 Server-based Profiles

71

10.1.8 Plug ’n’ Play Security

74

10.2 Allworx Reach Handsets

75

10.3 Generic SIP Phones

78

10.4 Analog Phones

80

10.5 Test the Phones

80

11 Configure Allworx Phones

81

11.1 View the Configuration

82

11.3.1 Create New Groups

84

Feature Description

95

11.7 Handset Templates

100

12 Shared Call Appearance

105

Function Keys (PFKs)

107

12.3 Call Routes

108

12.4 Phone LED Indicators

108

12.5 Outbound Call

109

12.6 Inbound Calls

109

12.7 Ringing Call Pickup

109

12.8 Do Not Disturb (DND)

109

12.9 Silence

109

12.10 Ignore

110

12.11 Active Calls

110

12.12 Shared Hold

110

12.13 Privacy Hold

110

12.14 Bridged Hold

111

12.15 Park

111

13 Outside Lines

113

13.2 Fax Server Support

114

Account Setting Description

117

Advanced

118

Setting*

118

Description

118

VoIP Setting* Description

120

13.4 Digital Lines

123

13.4.3 PRI Support

124

13.4.4 NFAS Support

124

Signaling (CAS) Support

124

13.4.6 Data Support

125

13.4.7 Restrictions

126

Parameter Description

127

13.4.9 Allworx Port Expanders

131

13.4.10Port Expander Options

132

13.5 Outside Line Call Routes

133

13.6 Handle Anonymous Calls

134

14 Dial Plan

135

14.2 Service Groups

136

14.2.1 Exceptions

137

14.3 Define Service Groups

138

14.4 External Dialing Rules

139

14.5 Remote Sites as Services

140

14.6 Audit PIN Codes

141

14.8 Toll Restrictions

143

Interaction Restrictions

144

15 Unified Messaging

145

15.2.1 External SMTP Accounts

146

15.2.2 POP3 Client

147

15.2.3 IMAP Client

147

Example 2

149

Example 3

149

Example 4

149

16 Back Up and Restore Data

151

Expanders

155

Party Firewall

156

Firewall

157

18 Adding Extensions

161

18.1.4 On Busy Routes

164

18.2 Caller ID Based Routes

165

18.3 Hot Desk Routes

166

18.6 Speed Dial Numbers

167

19 Follow-Me-Anywhere

169

19.4 Quick Transfer

170

20.1 Notification Mode

171

20.2 Escalation Mode

172

21 Key System Behavior

173

23 Emergency Support

177

23.4 Emergency Alerts

180

24 Call Supervision

183

25 Business Schedules

185

25.1.1 Assigning Schedules

186

25.1.2 Greetings

187

25.3 Call Routing Modes

189

26 Auto Attendants

191

Messages

193

26.4 File Format Conversion

195

27 Call Monitors

199

28 Dual Language Support

203

28.2 Language Settings

205

28.3 Call Appearances

206

28.4 Call Applications

207

28.5 User Default Language

208

28.6 Custom Messages

208

29 Parking Orbits

211

30.2 Paging Zone Settings

214

Licensing

217

32.1 Export

219

32.2 Import

220

32.3 Important Notes

221

33 Music on Hold

223

33.3 Converting Sound Files

224

33.4 Managing Music on Hold

224

34 Abbreviations

225

1-866-ALLWORX • 585-421-3850

228

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