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System Administrator’s Guide – Release 7.2.3.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: September 1, 2010
Page 117
24 Call Monitors
Call Monitors are call routing destinations that allow one call to ring multiple phones. Multiple calls can ring a
single Call Monitor. Calls are answered in first in, first out (FIFO) order.
Features of Call Monitors:
• Can ring multiple Allworx IP phones on the system with a single call.
• Can stack multiple ringing calls to a single Call Monitor extension.
• Up to ten available Call Monitors.
• Allworx handsets can be configured for multiple Call Monitors.
• Allworx handsets can be configured for multiple occurrences of the same Call Monitor.
24.1 Configuring a Call Monitor
Modify Call Monitor Description
The description of the Call Monitors can be modified by expanding Phone System / Call Monitor and then
selecting Modify under Action. The system supports up to ten Call Monitors. Press Update to accept the new
description and return to the Phone System / Call Monitor screen.
Set up Call Monitor into Call Route
Call monitors are programmed into call routes via a selection on the call routing configuration screen. To
assign a Call Monitor to a specific extension or call route:
1. Navigate to Phone System / Extensions.
2. Select View Call Routes under Actions for the particular extension.
3. Select Modify for the first Call Route.
4. Select add a connection attempt, if none are available.
5. Under First connection attempted (or any of the connection attempts), select the applicable Call Monitor
from the drop-down menu and select the number of rings.
6. Press Update when completed
Like all other call routes, Call Monitors can have multiple connection attempts and terminate with: hang up,
transfer to Auto Attendant, transfer to voicemail, transfer to queue, and dial number, upon completion of
connection attempts.
Note: One or more Call Monitors can be programmed into a call route.
24.2 Call Monitor with an Allworx
IP Phone
The Allworx
IP phones need to be configured for the Call Monitor.
- System Administrator’s Guide 1
- Table of Contents 3
- 1 Introduction 7
- 1.2 Purpose 7
- 1.3 Allworx 7
- Feature Comparison 8
- 3 Configuring a New Allworx 11
- 3.1 Feature Keys 11
- 4 Upgrading Server Software 14
- Activating Server Software 16
- 5 Network Configuration 17
- Allworx server 18
- Example 1: Secure Firewall 23
- -Party Email Server 24
- Modifying Internal Dial Plan 27
- 6.3 Multi-site Calling 28
- 7 Adding Users 29
- 7.1.3 Modifying Users 30
- 8 Adding Handsets 33
- 8.1.2 Plug-and-Play Security 34
- 8.1.3 Manual Add 35
- 8.2 Analog Phones 36
- 8.3 Testing Phones 37
- 9 Configuring Allworx 38
- IP Phones 38
- 9.3 View Configuration 39
- 9.4.1 ACD Appearance PFK 40
- 9.4.3 Call Appearance PFK 41
- 9.4.4 Emergency Alert PFK 41
- 9.4.5 Call Monitor PFK 41
- 9.4.6 Call Supervision PFK 42
- 9.4.7 Day-Night Mode PFK 42
- 9.4.8 Function PFK 42
- 9.4.9 Line Appearance PFK 42
- Call Assistant Appearances 44
- Handset Preference Groups 45
- 9.7 Handset Templates 51
- 9.8 Phone Web Administration 53
- 10 Outside Lines 55
- 10.2 Allworx Port Expanders 55
- 10.3 Fax Server Support 57
- SIP Proxies and SIP Gateways 58
- 10.4.1 Configuration 59
- 10.5 Digital Lines 63
- 10.5.1 Configuration 65
- 11.1.1 Dialing Rules 70
- 11.1.2 Home Area Code 70
- 11.1.3 Service Groups 70
- 11.1.4 Exceptions 71
- 11.3 Defining Service Groups 72
- 11.4 Configuring Area Codes 73
- Remote Sites as Services 74
- Dialing Privileges Groups 74
- 11.6.1 Toll Restrictions 75
- 12 Unified Messaging 77
- 12.1 Access Mechanisms 77
- 12.1.3 POP3 Client 78
- 12.1.4 IMAP Client 78
- 12.2 Access Examples 79
- 12.2.4 Example 4 80
- 13.1 How to Create a Backup 81
- 13.2 How to Restore Data 84
- 13.4.1 Export Backup Files 87
- 13.4.2 Import Backup Files 88
- 14.2 Allworx 89
- Setting Up Remote Allworx 90
- Devices 90
- -Party Firewall 91
- 15 Call Routing 96
- 15.1 Basic Routing 96
- 15.2 Multiple Destinations 97
- 15.4 On Busy Routing 98
- 15.5 Follow-Me-Anywhere 98
- 15.6 Caller ID Based Routing 99
- 15.7 Day & Night Routing 100
- Outside Line Call Routing 101
- 16 Follow-Me-Anywhere 103
- 17.1 Notification Mode 105
- 17.2 Escalation Mode 105
- 18 Key System Behavior 107
- 18.1 Example Configuration 107
- 19.1 Create a DID Block 108
- 19.3 Create the DID Lines 109
- 20 Emergency Support 111
- 20.2 Emergency Alerts 113
- 21 Call Supervision 115
- 22 Day-Night Mode 116
- 23 Auto Attendant 117
- 24 Call Monitors 123
- 25 Parking Orbits 127
- 26.2 Paging Zone Names 129
- 27 Dual Language Support 131
- 27.2 Language Settings 132
- 27.2.2 Remote Allworx 133
- 27.2.3 Call Appearances 133
- 27.2.4 Call Applications 134
- 27.3 Custom Messages 135
- 27.4 Configuration Examples 135
- 29 Abbreviations 140
- WAN – Wide Area Network 141
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